Privacy Policy

Who we are

Snip is a conversion optimization service operated by Gulzat Bekturganova, a sole proprietor doing business as "Snip." Snip's services are delivered by an authorized operational representative working from outside the United States. All legal accountability for Snip's data practices, all payment processing, and all contractual authority remain with Gulzat Bekturganova, who maintains a United States-based receiving account for business operations.

Contact:
Gulzat Bekturganova, d/b/a Snip
Email: nate@withsnip.com

This Privacy Policy describes how Snip collects, uses, stores, and shares information from: (a) visitors to Snip's website ("Website Visitors"); and (b) clients who engage Snip for services under a Master Services Agreement ("Clients"). This Policy does not govern information Snip's Clients collect from their own customers through Snip-configured infrastructure — those practices are governed by each Client's own privacy policies.

1. Information we collect

From Website Visitors:

• Contact form submissions (name, business name, email, phone number, website URL)
• Inquiry and message content submitted through the website
• Technical data automatically collected: IP address, browser type, operating system, referring URL, pages visited, and time on page (collected via standard web analytics tools)
• Cookies and similar tracking technologies as described in Section 9

From Clients:

• Business contact information (name, title, company name, email address, phone number, business address)
• Business advertising account data (ad spend, conversion rates, campaign performance data) provided for the purpose of delivering services
• Call tracking data generated by Snip-configured infrastructure on Client's behalf (call volume, call timestamps, call duration, caller ID where applicable)
• Form submission data from Client's landing pages (counts and rates, not personally identifiable visitor information unless specifically shared by Client)
• Any other business data Client provides to Snip to facilitate service delivery
• Payment information (processed through Payoneer; Snip does not store payment card numbers)
• Electronic signature records (processed through HelloSign)

Information we do NOT collect:

• Personally identifiable information of Client's customers (we configure tracking at the aggregate/count level)
• Social Security numbers or government-issued identification
• Health information

2. How we use information

Snip uses collected information for the following purposes:

• Service delivery. To deliver contracted services, configure client infrastructure, communicate project status, and fulfill all obligations under the Master Services Agreement.
• Business communications. To respond to inquiries, schedule calls, send project updates, and communicate about ongoing engagements.
• Performance analysis. To analyze advertising and conversion performance data on behalf of Clients, for the purpose of delivering optimization recommendations.
• Billing and payment. To invoice Clients, process payments through Payoneer, and maintain financial records.
• Legal compliance. To comply with applicable legal obligations, respond to lawful governmental requests, and enforce Snip's agreements.
• Business improvement. To analyze aggregate, anonymized engagement data to improve Snip's service methodology. This analysis does not involve identifiable client data.
• Case studies and marketing (with consent). To publish case studies, testimonials, and performance data, subject to a separately executed Testimonial and Case Study Release.

Snip does not use Client data for advertising targeting. Snip does not sell Client data to third parties.

3. How we share information

Snip does not sell, rent, or trade Client or Website Visitor data. Snip shares information only in the following circumstances:

Service providers.

Snip shares information with third-party service providers who assist in delivering services, subject to confidentiality obligations. Current categories of service providers include:

• Legal requirements. Snip may disclose information when required by law, court order, or governmental authority, or when necessary to protect Snip's legal rights.
• Business transfer. If Snip's business operations are transferred to a successor, Client data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.
• With Client's consent. For any other use not described above, Snip will obtain Client's prior written consent.

4. Cross-border data transfer

Snip's operational representative is located outside the United States, in Kazakhstan. As a result, information provided to Snip may be transferred to, stored, and processed in Kazakhstan. By using Snip's website or engaging Snip's services, you acknowledge and consent to this cross-border transfer.

Snip's payment processing occurs through Payoneer, which maintains data in the United States. Electronic signatures are processed through HelloSign, which maintains data subject to its own privacy policy.

Snip does not currently serve clients in the European Union, European Economic Area, or the United Kingdom, and does not represent compliance with GDPR or UK GDPR. If you are located in one of these jurisdictions, please contact Snip before engaging services.

5. California residents (CCPA/CPRA)

Snip provides services exclusively to businesses, not to individual consumers. Snip is a B2B service provider and does not knowingly collect personal information from California consumers in a consumer capacity. Snip operates as a "service provider" (as defined under the California Consumer Privacy Act and California Privacy Rights Act) with respect to any personal information it processes on behalf of California-based business Clients.

Snip does not sell or share personal information as defined under California law.

If you are a California resident who believes Snip has collected your personal information in a consumer capacity, please contact Snip at nate@withsnip.com to submit a rights request.

6. TCPA and SMS communications

Snip may contact prospective clients by telephone for outbound prospecting, consistent with applicable law.

For Clients who elect SMS automation: Snip configures SMS communication infrastructure on behalf of Clients for Client-to-customer communications. Snip does not send marketing SMS messages directly to Client's end customers. Client bears legal responsibility for all TCPA compliance, consent collection, opt-out management, and A2P 10DLC registration for any SMS program configured by Snip on Client's behalf.

Opt-out for Snip's direct outreach:

If you receive a prospecting call or message from Snip and wish to opt out of future communications, you may:

• State your opt-out request verbally on the call
• Send an email to nate@withsnip.com stating your opt-out request

Snip will honor opt-out requests within ten (10) business days of receipt.

7. Call recording

Calls between Snip and prospective or current clients may be recorded for quality assurance and training purposes. Snip will disclose call recording at the beginning of any recorded call. By continuing a call after such disclosure, you consent to recording.

Call tracking numbers configured by Snip on behalf of Clients include a standard recording disclosure ("This call may be recorded for quality assurance purposes"). Clients are responsible for ensuring that recording disclosures are adequate for their callers' jurisdictions, including all-party consent states.

8. Data security

Snip implements reasonable technical and organizational measures to protect Client information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted storage and transmission of sensitive data (HTTPS, encrypted cloud storage)
• Password protection for all client-related accounts
• Limited access to Client data on a need-to-know basis
• No storage of client access credentials in unencrypted format

Snip does not collect or store Client passwords or payment card numbers. Snip will never request Client passwords via email, text, or chat.

No security system is impenetrable. Snip cannot guarantee that unauthorized parties will never gain access to information. In the event of a data breach that materially affects Client's information, Snip will notify Client promptly.

9. Cookies and tracking technologies

Snip's website may use cookies and similar tracking technologies to analyze website traffic and improve performance. Website Visitors may control cookie settings through their browser, or through "Cookie Preferences" in the footer of this site. Disabling cookies may affect certain website functionality.

Snip does not use advertising cookies, behavioral targeting, or cross-site tracking on its website.

10. Data retention

Snip retains Client information for as long as the client relationship is active and for a reasonable period thereafter to: (a) comply with applicable legal obligations; (b) resolve disputes; and (c) enforce Snip's agreements. Snip generally retains business records for five (5) years following the end of a client engagement, subject to legal requirements.

Upon written request, Snip will delete or anonymize Client data that is no longer required for legal or operational purposes, subject to applicable law.

11. Children's privacy

This Privacy Policy governs Snip's collection of data from website visitors and business clients. Snip does not knowingly collect personal information from individuals under eighteen (18) years of age in a consumer or personal capacity. If you believe a person under 18 has provided Snip with personal information, please contact nate@withsnip.com and Snip will take prompt steps to delete that information.

12. Third-party websites

Snip's website may contain links to third-party websites. Snip is not responsible for the privacy practices or content of those websites. This Policy applies only to Snip's own data collection and processing.

13. Changes to this policy

Snip may update this Privacy Policy from time to time. When material changes are made, Snip will update the "Effective" date above and, where appropriate, notify active Clients by email. Your continued use of Snip's website or services after the effective date of any update constitutes acceptance of the revised Policy.

14. Contact

For privacy questions, data requests, or opt-out requests:

Gulzat Bekturganova, d/b/a Snip
Email: nate@withsnip.com

Snip will respond to written privacy requests within thirty (30) calendar days.